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Customer service outsourcing for e-commerce

Premium customer service for webshops and marketplaces

We help your customers by phone, email, WhatsApp and on marketplaces. With a knowledge base and AI assistance behind the scenes, and always a real person in the conversation.

Book an introductionRequest a quote

Rather call right away? +31 85 060 2546Available every day from 09:00 to 21:00 (CET)

  • Real people on the phone
  • AI-assisted, never AI-driven
  • Public pricing, 14 days free

Webshops and brands we work with

  • Stockpilot
  • Cat Elite
  • Solfelt
  • Excluso
  • Fruitkist.nl

Why premium

Customer service as an extension of your brand

For us, premium means dedicated people who know your brand, always a person in the conversation, fixed SLAs and live insight. Your customers will not notice that you have outsourced. They will only notice that they are helped quickly, kindly and properly.

A team that knows your brand

Dedicated agents and one contact person. We learn your products, policies and tone of voice, so every answer sounds like your company.

Consistent on every channel

Phone, email, WhatsApp or a message via Bol.com: one central knowledge base means your customer gets the same, correct answer everywhere.

Scale without hiring headaches

Peak season, a product launch or fast-growing marketplace sales? We scale with you, without you having to recruit and train.

Channels

Wherever your customers look for you

One team for all your customer contact, so you do not have to manage a different partner for every channel.

Our speciality

Phone customer service

Real people answering the phone on your behalf. No voice bot and no endless phone menu, but an agent who helps your customer straight away.

Read more
Email

Email customer service

A well-organised inbox, clear answers and no questions left waiting.

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WhatsApp

WhatsApp customer service

Fast, personal contact through the channel your customers use every day.

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Marketplaces

Marketplace customer service

Customer questions on Bol.com, Amazon, Kaufland and more, following each platform’s rules.

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Chat & social

Live chat & social media

Questions via your website, Instagram or Facebook answered promptly and in your own style.

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How it works

Knowledge, AI assistance and a human touch

First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.

Knowledge

We build and maintain a structured knowledge base with your products, policies and procedures.

AI assistance

An internal AI assistant finds the right information and suggests a consistent answer to the agent.

Human touch

A trained agent checks it, makes it personal and stays responsible for the conversation.

Illustration of our way of working. The sample answer is fictional.

AI-assisted customer service

Who we help

Built for e-commerce and international growth

We prefer working with ambitious companies that sell online and take their customers as seriously as their revenue.

Webshops

Dutch and Belgian webshops

From questions about orders and delivery times to returns and complaints: your customer service in safe hands.

Read moreMultichannel

Marketplace sellers

Selling through your own webshop and on Bol.com or Amazon? We handle every channel with one way of working.

Read moreSpain

Companies based in Spain

Based in Spain and selling to the Netherlands or Belgium? We provide Dutch-language customer service that meets the expectations of Dutch and Flemish customers.

Read moreInternational

International brands

Professional Dutch-language customer service for brands that want to serve the Dutch and Belgian market properly.

Read more

Phone customer service

Smart technology behind the scenes. Real people on the line.

More and more customer service teams let voice bots and phone menus answer the phone. We deliberately choose people. When a customer calls your customer service, they speak to a trained agent who knows your products, thinks along and solves the problem.

Especially when a question does not fit a standard answer, or a customer is frustrated, a person makes the difference for your reputation.

Book an introductionCall us and experience it yourselfAbout phone customer service
Automated voice assistant“Sorry, I did not understand. Say ‘order’ or…”
Phone menu and queue“Press 1 for orders, press 2 for…”
MijnsupportdeskAn agent who knows your brand answers and helps.

Packages and pricing

Three clear packages. Custom when you need it.

Customer service for e-commerce that grows with your brand. From professional support during office hours to full omnichannel availability seven days a week. You choose the service level; we take care of the people, knowledge, systems and day-to-day delivery.

Clear pricing. Public by default.

You can see upfront what you pay per month and per conversation. No hidden fees and no price that only appears after a sales call. Only Custom / Enterprise is individually quoted.

Essential Support

€395 per month

+ €3.65 per conversation

excl. VAT

Availability
Mon–Fri 09:00–17:30
Channels
1 channel

Professional customer service during office hours, for e-commerce businesses that want their customer contact properly outsourced without needing extended availability yet.

  • A dedicated contact person at Mijnsupportdesk
  • A knowledge base built around your business
  • AI assistance for our agents
  • Client portal with live insight
  • Every digital message and reply visible in the portal
  • AI insights after every phone call
  • Reporting
  • Standard SLA
  • Customer service in Dutch, English and Spanish
  • 14 days free
  • Cancel monthly
Try free for 14 days

Growth Support

Most popular

€695 per month

+ €3.65 per conversation

excl. VAT

Availability
Mon–Fri 09:00–21:00
Channels
Up to 3 channels

The recommended option for growing e-commerce brands that want several channels handled by one team and customer service beyond normal office hours.

Everything in Essential, plus:

  • Available on weekdays until 21:00
  • Up to 3 channels in one team
  • More extensive reporting
  • Periodic service reviews
  • Improvement recommendations for processes and knowledge base
  • Priority when scaling up and during seasonal peaks
  • Standard SLA
  • 14 days free
  • Cancel monthly
Try free for 14 days

Full Service Support

€1,295 per month

+ €3.65 per conversation

excl. VAT

Availability
7 days 09:00–21:00
Channels
All standard channels

Complete omnichannel customer service, seven days a week. For e-commerce brands that hand their first-line customer service to us structurally.

Everything in Growth, plus:

  • Available seven days a week
  • All standard channels included
  • Priority SLA included
  • Advanced reporting with proactive trend analysis
  • Periodic process optimisation
  • Active maintenance of operational knowledge
  • Prepared for growth, promotions and peak periods
  • 14 days free
  • Cancel monthly
Try free for 14 days

Custom / Enterprise

Custom pricing

A proposal based on your situation

Availability
Tailored, up to 24/7
Channels
All channels + custom

For larger or more complex service operations. Not a package, but a set-up we design together.

  • Multiple brands, countries or languages
  • Custom workflows and specific integrations
  • Dedicated team and specific requirements
  • Availability on Dutch public holidays
  • Custom SLA arrangements
  • Availability up to 24/7
Discuss a custom plan

All prices exclude VAT. One-time onboarding €1,500. Closed on Dutch public holidays. For the first 14 days you pay no package fee; conversations and onboarding are charged. View SLA, onboarding and add-ons

Working together

From first call to a team that knows your brand

No complicated projects. Just a careful start, so your customers are helped properly from day one.

  1. Step 1

    Introduction

    We discuss your channels, volumes, customers and goals. You immediately get an honest picture of what we can do for you.

  2. Step 2

    Package and onboarding

    You choose the package that fits, with public prices. Together we plan the onboarding and agree channels, availability and way of working.

  3. Step 3

    Knowledge transfer

    We capture your products, policies and tone of voice in the knowledge base and prepare the team carefully.

  4. Step 4

    Go live and keep improving

    We start, report and review regularly. Every new question makes the knowledge base and the team stronger.

Book an introductionHow we work

Always in the loop

See exactly what happens with your customers

For us, outsourcing does not mean letting go. Your own client portal and AI insights after every phone call keep you informed about how your customer service performs.

Client portal

Live insight into your customer service

In the client portal you see the conversations we handle for you by phone, email and your other connected channels. For every conversation you see the status and the exact response or answer time, and whether it meets the agreed service level.

AI insights for phone calls

A summary in your inbox after every call

We handle the conversation, AI summarises it. For every call you receive a summary, your customer’s sentiment and the topics discussed, so you know what customers call about without listening back and spot trends sooner.

How you stay informed

International

Selling from Spain to Dutch customers?

Mijnsupportdesk is based in Spain. We understand the challenge for companies selling from Spain to the Netherlands and Belgium: your customers expect fast, clear and above all Dutch-language service. We provide it, in your name.

  • Customer service in natural, native-level Dutch
  • Alignment with you in Dutch, English or Spanish
  • Insight into what Dutch and Belgian consumers expect

More about Dutch customer service for Spain

Frequently asked questions

What does it cost to outsource customer service to Mijnsupportdesk?

Our standard packages start at €395 per month plus €3.65 per conversation, excluding VAT. All standard prices are public on our website. Only Custom / Enterprise is priced individually. See our packages and pricing.

Do customers talk to an AI or to a person?

Always to a person. We use AI internally: it helps our agents quickly find the right information in the knowledge base and formulate consistent answers. The conversation itself, and responsibility for it, lies with a trained agent.

Which channels can you take over?

Phone, email, WhatsApp, live chat, social media and customer questions on marketplaces such as Bol.com, Amazon, Kaufland, Cdiscount and Etsy. You can start with one channel or bring everything to us.

How quickly can we start?

That depends on the channels and the complexity of your processes. An email inbox is set up faster than a full phone team. During the introduction we give you a realistic planning.

In which languages do you help my customers?

In Dutch, English and Spanish, in every package. Our core is Dutch-language customer service for customers in the Netherlands and Belgium. Additional languages can be arranged with Custom.

How do your agents know what to answer?

At the start we build a knowledge base with your products, policies, procedures and tone of voice, and keep it up to date together with you. The team is trained on it and uses it in every conversation.

FAQ

Ready for premium customer service that strengthens your brand?

Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.

Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546

Book an introductionRequest a quote+31 85 060 2546