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Customer service outsourcing

Outsource customer service without compromising on quality

Hand your customer contact to a team that works like your own department. Mijnsupportdesk takes over phone, email, WhatsApp and marketplace messages, with dedicated agents, a knowledge base about your business and smart AI support behind the scenes.

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  • A dedicated team and one contact person
  • All channels, one way of working
  • Public pricing, cancel monthly

Why outsource

More peace of mind, better service and room to grow

Customer service matters, but it takes a lot of time, especially for fast-growing webshops and brands. Recruiting, training and scheduling staff, absorbing peaks during the holidays and still helping every customer properly is a profession in itself.

When you outsource your customer service to Mijnsupportdesk, you get a team fully focused on your customers. We take care of the people, the processes and the knowledge. You stay in control through one contact person and clear reporting.

  • No more recruiting, training or rosters
  • Absorb peaks without stress
  • Consistent quality on every channel
  • Insight into what your customers need
  • More time for your product, marketing and growth
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What we take over

Everything good customer contact requires

You decide which channels and tasks you outsource. Start with one channel or bring everything to us at once.

Phone customer service

Real people answering on your behalf and helping your customer straight away.

Email and contact forms

A managed inbox with clear, personal answers and proper follow-up.

WhatsApp and live chat

Fast, personal contact through the channels your customers use every day.

Marketplace messages

Customer questions on Bol.com, Amazon and other platforms, following each platform’s rules.

Returns and complaints

Careful handling according to your policy, with clear agreements on exceptions.

Reporting and improvement

Insight into question types and recurring bottlenecks, with concrete improvement proposals.

How it works

Knowledge, AI assistance and a human touch

First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.

Knowledge

We build and maintain a structured knowledge base with your products, policies and procedures.

AI assistance

An internal AI assistant finds the right information and suggests a consistent answer to the agent.

Human touch

A trained agent checks it, makes it personal and stays responsible for the conversation.

Illustration of our way of working. The sample answer is fictional.

When does outsourcing make sense?

Five signs it is time to outsource your customer service

Outsourcing is not a goal in itself. It is a strategic choice that pays off when customer contact starts to hold back your growth. Do you recognise one or more of these signs? Then it is time to talk.

  • Questions pile up during busy periods, or replies take days
  • You spend hours a day on customer questions instead of on your business
  • You sell through several channels and marketplaces and are losing overview
  • You want to be available in the evenings and at weekends, but have no team
  • You want to serve Dutch-speaking customers while your company is based abroad

Always in the loop

See exactly what happens with your customers

For us, outsourcing does not mean letting go. Your own client portal and AI insights after every phone call keep you informed about how your customer service performs.

Client portal

Live insight into your customer service

In the client portal you see the conversations we handle for you by phone, email and your other connected channels. For every conversation you see the status and the exact response or answer time, and whether it meets the agreed service level.

AI insights for phone calls

A summary in your inbox after every call

We handle the conversation, AI summarises it. For every call you receive a summary, your customer’s sentiment and the topics discussed, so you know what customers call about without listening back and spot trends sooner.

How you stay informed

Packages and pricing

Three clear packages. Custom when you need it.

Customer service for e-commerce that grows with your brand. From professional support during office hours to full omnichannel availability seven days a week. You choose the service level; we take care of the people, knowledge, systems and day-to-day delivery.

Clear pricing. Public by default.

You can see upfront what you pay per month and per conversation. No hidden fees and no price that only appears after a sales call. Only Custom / Enterprise is individually quoted.

Essential Support

€395 per month

+ €3.65 per conversation

excl. VAT

Availability
Mon–Fri 09:00–17:30
Channels
1 channel

Professional customer service during office hours, for e-commerce businesses that want their customer contact properly outsourced without needing extended availability yet.

  • A dedicated contact person at Mijnsupportdesk
  • A knowledge base built around your business
  • AI assistance for our agents
  • Client portal with live insight
  • Every digital message and reply visible in the portal
  • AI insights after every phone call
  • Reporting
  • Standard SLA
  • Customer service in Dutch, English and Spanish
  • 14 days free
  • Cancel monthly
Try free for 14 days

Growth Support

Most popular

€695 per month

+ €3.65 per conversation

excl. VAT

Availability
Mon–Fri 09:00–21:00
Channels
Up to 3 channels

The recommended option for growing e-commerce brands that want several channels handled by one team and customer service beyond normal office hours.

Everything in Essential, plus:

  • Available on weekdays until 21:00
  • Up to 3 channels in one team
  • More extensive reporting
  • Periodic service reviews
  • Improvement recommendations for processes and knowledge base
  • Priority when scaling up and during seasonal peaks
  • Standard SLA
  • 14 days free
  • Cancel monthly
Try free for 14 days

Full Service Support

€1,295 per month

+ €3.65 per conversation

excl. VAT

Availability
7 days 09:00–21:00
Channels
All standard channels

Complete omnichannel customer service, seven days a week. For e-commerce brands that hand their first-line customer service to us structurally.

Everything in Growth, plus:

  • Available seven days a week
  • All standard channels included
  • Priority SLA included
  • Advanced reporting with proactive trend analysis
  • Periodic process optimisation
  • Active maintenance of operational knowledge
  • Prepared for growth, promotions and peak periods
  • 14 days free
  • Cancel monthly
Try free for 14 days

Custom / Enterprise

Custom pricing

A proposal based on your situation

Availability
Tailored, up to 24/7
Channels
All channels + custom

For larger or more complex service operations. Not a package, but a set-up we design together.

  • Multiple brands, countries or languages
  • Custom workflows and specific integrations
  • Dedicated team and specific requirements
  • Availability on Dutch public holidays
  • Custom SLA arrangements
  • Availability up to 24/7
Discuss a custom plan

All prices exclude VAT. One-time onboarding €1,500. Closed on Dutch public holidays. For the first 14 days you pay no package fee; conversations and onboarding are charged. View SLA, onboarding and add-ons

Webshops and brands we work with

  • Stockpilot
  • Cat Elite
  • Solfelt
  • Excluso
  • Fruitkist.nl

Frequently asked questions

What does it cost to outsource customer service?

Our standard packages start at €395 per month plus €3.65 per conversation, excluding VAT. All standard prices are public on our website; only Custom / Enterprise is priced individually. See our packages and pricing.

Will my customers notice that I have outsourced my customer service?

That is not the idea. We work in your name, follow your tone of voice and apply your policies. For your customers it feels like talking to your own team.

How do we stay in control?

You have one dedicated contact at Mijnsupportdesk. We agree upfront what we handle and what we pass on, and review regularly based on reporting.

Do you use AI to talk to customers?

No. AI helps our agents internally to find information quickly and formulate consistent answers. Conversations with your customers are always handled by a person.

Can we start small?

Yes. Many companies start with one channel, such as email or marketplace messages, and expand later. We are happy to think along about a logical roll-out.

Related services

Phone customer service

Outsource your phone customer service to Mijnsupportdesk: a trained agent always answers, never a voice bot. For webshops, marketplace sellers and international brands.

Read more

Marketplace customer service

Outsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.

Read more

Customer service for webshops

Outsource your webshop’s customer service. Orders, delivery, returns and complaints handled by a dedicated team via phone, email, WhatsApp and marketplaces.

Read more

Curious what outsourcing could do for you?

In a no-obligation introduction we discuss your channels, volumes and requirements. Afterwards you will know exactly what we can do for you.

Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546

Book an introductionRequest a quote+31 85 060 2546