Packages and pricing

Premium customer service with public pricing

Three clear packages, and Custom when you need it. You see upfront exactly what you pay per month and per conversation. Every package can be cancelled monthly and comes with a 14-day free trial.

Clear pricing. Public by default.

You can see upfront what you pay per month and per conversation. No hidden fees and no price that only appears after a sales call. Only Custom / Enterprise is individually quoted.

Essential Support

€395 per month

+ €3.65 per conversation

excl. VAT

Availability: Mon–Fri 09:00–17:30
Channels: 1 channel

Professional customer service during office hours, for e-commerce businesses that want their customer contact properly outsourced without needing extended availability yet.

A dedicated contact person at Mijnsupportdesk
A knowledge base built around your business
AI assistance for our agents
Client portal with live insight
Every digital message and reply visible in the portal
AI insights after every phone call
Reporting
Standard SLA
Customer service in Dutch, English and Spanish

14 days free
Cancel monthly

Try free for 14 days

Growth Support

Full Service Support

€1,295 per month

+ €3.65 per conversation

excl. VAT

Availability: 7 days 09:00–21:00
Channels: All standard channels

Complete omnichannel customer service, seven days a week. For e-commerce brands that hand their first-line customer service to us structurally.

Everything in Growth, plus:

Available seven days a week
All standard channels included
Priority SLA included
Advanced reporting with proactive trend analysis
Periodic process optimisation
Active maintenance of operational knowledge
Prepared for growth, promotions and peak periods

14 days free
Cancel monthly

Try free for 14 days

Custom / Enterprise

Custom pricing

A proposal based on your situation

Availability: Tailored, up to 24/7
Channels: All channels + custom

For larger or more complex service operations. Not a package, but a set-up we design together.

Multiple brands, countries or languages
Custom workflows and specific integrations
Dedicated team and specific requirements
Availability on Dutch public holidays
Custom SLA arrangements
Availability up to 24/7

Discuss a custom plan

All prices exclude VAT. One-time onboarding €1,500. Closed on Dutch public holidays. For the first 14 days you pay no package fee; conversations and onboarding are charged. View SLA, onboarding and add-ons

Not in e-commerce? Our solutions also work for other organisations with clear products and processes.

The packages side by side

Everything each package includes, in one place. All prices exclude VAT.

	Essential Support	Growth Support	Full Service Support	Custom / Enterprise
Price per month	€395	€695	€1,295	Custom pricing
Price per conversation	€3.65	€3.65	€3.65	Custom pricing
Availability	Mon–Fri 09:00–17:30	Mon–Fri 09:00–21:00	7 days 09:00–21:00	Tailored, up to 24/7
Number of channels	1	Up to 3	All standard channels	All + custom channels
Standard channels	Your choice	Your choice	All included	All + other channels
Dedicated contact person	✓	✓	✓	✓
Knowledge base about your business	✓	✓	✓	Advanced / custom
AI assistance for agents	✓	✓	✓	✓
Client portal with live insight	✓	✓	✓	✓
AI insights after phone calls	✓	✓	✓	✓
Reporting	Standard	More extensive	Advanced, with trend analysis	Tailored
Process optimisation	Basic	Periodic	Proactive	Tailored
SLA	Standard	Standard (Priority available)	Priority	Tailored
Languages (NL, EN, ES)	✓	✓	✓	+ additional languages by arrangement
Dutch public holidays	Closed	Closed	Closed	Coverage possible
Cancellation	Monthly	Monthly	Monthly	Monthly
Free trial	14 days	14 days	14 days	By arrangement

Standard channels: phone, email, WhatsApp, live chat, marketplaces and social media (DMs). Other channels are possible with Custom. You receive AI insights for every phone call; for written channels every message and reply is visible in the client portal.

Service level

Speed agreements, in black and white

Every package has a fixed SLA. Standard is included in Essential and Growth, Priority in Full Service.

	Standard SLA	Priority SLA
Phone	Answered within 90 seconds	Answered within 90 seconds
Live chat	Within 60 seconds	Within 60 seconds
WhatsApp and messaging	Within 90 minutes	Within 15 minutes
Email	Within 3 business hours	Within 60 minutes
Marketplaces	Within the marketplace’s own response terms	Within 60 minutes
Priority in the queue	–	✓

SLA times apply within the opening hours of your package.
Priority SLA is included in Full Service and can be added to Growth for €325 per month.
The standard packages are closed on Dutch public holidays. Holiday coverage is possible with Custom.

Why premium

What your monthly fee buys

You do not pay for a place in a shared queue. You pay for customer service that works like your own department.

Dedicated people, not an anonymous pool

A dedicated team and one contact person who know your products, policies and tone of voice.

Always a person in the conversation

No voice bot or chatbot for your customer. AI supports our agents, a person holds the conversation.

Live insight

Your client portal shows every call, every message and the response times. After every phone call you receive AI insights.

A fixed SLA

Clear agreements on how quickly we answer and respond, in every package.

Continuous improvement

We keep the knowledge base up to date and propose improvements to your processes and information.

No small print

Public prices, monthly cancellation and a 14-day free trial.

Onboarding and add-ons

One-time costs are public too

A good start takes time and craftsmanship. That is why we show exactly what onboarding costs and what you get for it.

Standard onboarding

€1,500 one-time

Everything needed to take your customer service live carefully:

Intake and set-up
Standard integrations and workflows
Defining your tone of voice
Training our agents
Processing and structuring your existing documentation

Complete Knowledge Base Build + €1,250 one-time

No usable knowledge base yet, and we build it largely from scratch? Then this comes on top of standard onboarding.

Add-ons

A few clear options, not an endless price list.

Priority SLAAvailable with Growth. Included in Full Service.
+ €325 per month
Evening extensionAvailable on weekdays until 21:00.
+ €250 per month
Weekend availabilitySaturday and Sunday 09:00–17:30. Dutch public holidays excluded.
+ €600 per month
Complete Knowledge Base BuildWhen we build your knowledge base from scratch.
+ €1,250 one-time

All prices exclude VAT.

Working together

From first call to a team that knows your brand

No complicated projects. Just a careful start, so your customers are helped properly from day one.

Step 1
Introduction
We discuss your channels, volumes, customers and goals. You immediately get an honest picture of what we can do for you.
Step 2
Package and onboarding
You choose the package that fits, with public prices. Together we plan the onboarding and agree channels, availability and way of working.
Step 3
Knowledge transfer
We capture your products, policies and tone of voice in the knowledge base and prepare the team carefully.
Step 4
Go live and keep improving
We start, report and review regularly. Every new question makes the knowledge base and the team stronger.

Webshops and brands we work with

Stockpilot
Cat Elite
Solfelt
Excluso
Fruitkist.nl

Frequently asked questions

What does outsourced customer service cost?

Our standard packages start at €395 per month plus €3.65 per conversation, excluding VAT. All standard prices are public on this page. Only Custom / Enterprise is priced individually.

Why are your prices public?

Because you should know where you stand upfront. For our standard packages you immediately see the monthly fee, the price per conversation and any add-ons. No hidden surcharges and no sales call needed to find out the price.

Are there hidden costs?

No. You pay the monthly fee of your package, your conversations, the one-time onboarding and only the add-ons you choose. Custom arrangements are agreed in advance.

How does the free trial work?

For the first 14 days you pay no monthly package fee. Conversations and the one-time onboarding are charged.

Can I cancel monthly?

Yes. All our services can be cancelled monthly.

Can I switch packages later?

Yes. Many companies start with Essential or Growth and move up as they grow. We regularly review together whether your package still fits.

Is 24/7 availability possible?

Yes. Availability up to 24/7 is part of Custom / Enterprise.

Are you open on Dutch public holidays?

The standard packages are not. With Custom we can arrange holiday coverage.

Do you work with SLAs and service credits?

Yes. Every package has a fixed SLA. When specific SLA agreements are part of our collaboration, we set out the measurement method and any service credits in the contract.

Ready for premium customer service that strengthens your brand?

Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.

Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546

Book an introduction Request a quote +31 85 060 2546