International · Spain

Sell from Spain, serve in Dutch

Your company is in Spain, your customers are in the Netherlands and Belgium. They expect fast, clear service in their own language. Mijnsupportdesk provides your Dutch-language customer service in your name, with alignment in Dutch, English or Spanish.

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Natural Dutch for your customers
Alignment in Dutch, English or Spanish
Based in Spain ourselves

The challenge

Dutch customers expect Dutch service

The Netherlands and Belgium are attractive markets for webshops and brands from Spain. But Dutch-speaking consumers are demanding: they expect fast answers, clear information about delivery and returns, and contact in their own language. An answer in broken Dutch, or only in English, costs trust and therefore sales.

Mijnsupportdesk is itself based in Spain and knows both sides. We answer your Dutch and Flemish customers in natural Dutch, following your policies. With you, we align in whichever language suits you best.

Customer service in natural, flawless Dutch
Attention to Dutch and Flemish expectations
One contact person for alignment in Dutch, English or Spanish
Suitable for webshops and marketplaces such as Bol.com and Amazon

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What we do for you

Serving the Dutch market properly

Language and tone

Not just translated, but written and spoken the way Dutch and Flemish customers are used to: direct, friendly and clear.

Bol.com and other marketplaces

Selling to Dutch customers via Bol.com or Amazon? We handle customer communication in line with the platform’s rules.

Real people on the phone

A Dutch-speaking agent answers in your name. That gives Dutch customers confidence in your company.

How it works

Knowledge, AI assistance and a human touch

First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.

Knowledge

We build and maintain a structured knowledge base with your products, policies and procedures.

AI assistance

An internal AI assistant finds the right information and suggests a consistent answer to the agent.

Human touch

A trained agent checks it, makes it personal and stays responsible for the conversation.

Illustration of our way of working. The sample answer is fictional.

Why it works

Not a translation agency, but a customer service partner

Good customer service is more than language. It is about knowing your products, your processes and your customers’ expectations. That is why we build a knowledge base about your company and work with a dedicated team that speaks to your customers in Dutch.

This lets you grow confidently in the Dutch and Belgian market from Spain, without building a Dutch-speaking team yourself.

Dedicated team and fixed way of working
Knowledge base about your products and policies
Reporting and regular reviews

Packages and pricing

Three clear packages. Custom when you need it.

Customer service for e-commerce that grows with your brand. From professional support during office hours to full omnichannel availability seven days a week. You choose the service level; we take care of the people, knowledge, systems and day-to-day delivery.

Clear pricing. Public by default.

You can see upfront what you pay per month and per conversation. No hidden fees and no price that only appears after a sales call. Only Custom / Enterprise is individually quoted.

Essential Support

€395 per month

+ €3.65 per conversation

excl. VAT

Availability: Mon–Fri 09:00–17:30
Channels: 1 channel

Professional customer service during office hours, for e-commerce businesses that want their customer contact properly outsourced without needing extended availability yet.

A dedicated contact person at Mijnsupportdesk
A knowledge base built around your business
AI assistance for our agents
Client portal with live insight
Every digital message and reply visible in the portal
AI insights after every phone call
Reporting
Standard SLA
Customer service in Dutch, English and Spanish

14 days free
Cancel monthly

Try free for 14 days

Growth Support

Full Service Support

€1,295 per month

+ €3.65 per conversation

excl. VAT

Availability: 7 days 09:00–21:00
Channels: All standard channels

Complete omnichannel customer service, seven days a week. For e-commerce brands that hand their first-line customer service to us structurally.

Everything in Growth, plus:

Available seven days a week
All standard channels included
Priority SLA included
Advanced reporting with proactive trend analysis
Periodic process optimisation
Active maintenance of operational knowledge
Prepared for growth, promotions and peak periods

14 days free
Cancel monthly

Try free for 14 days

Custom / Enterprise

Custom pricing

A proposal based on your situation

Availability: Tailored, up to 24/7
Channels: All channels + custom

For larger or more complex service operations. Not a package, but a set-up we design together.

Multiple brands, countries or languages
Custom workflows and specific integrations
Dedicated team and specific requirements
Availability on Dutch public holidays
Custom SLA arrangements
Availability up to 24/7

Discuss a custom plan

All prices exclude VAT. One-time onboarding €1,500. Closed on Dutch public holidays. For the first 14 days you pay no package fee; conversations and onboarding are charged. View SLA, onboarding and add-ons

Webshops and brands we work with

Stockpilot
Cat Elite
Solfelt
Excluso
Fruitkist.nl

Frequently asked questions

Do you have an office in Spain?

Yes. Mijnsupportdesk is based in Spain and serves clients in the Netherlands, Belgium and Spain from there. Your customers will not notice: they are helped in natural Dutch. For companies in Spain it is an advantage, because we know both markets first-hand.

In which language can we communicate with you?

You can align with us in Dutch, English or Spanish. We help your customers in Dutch.

Do you also help Belgian customers?

Yes. We provide Dutch-language customer service for customers in the Netherlands and Flanders. For French-speaking customers we are happy to discuss what is possible.

Can you also answer customer questions on Bol.com?

Yes. For many international sellers Bol.com is an important gateway to the Dutch and Belgian market. Read more about customer service on Bol.com.

Ready to help Dutch customers in their own language?

Book an introduction. We can talk in Dutch, English or Spanish, whichever you prefer.

Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546

Book an introduction Request a quote +31 85 060 2546