E-commerce customer service

Customer service for webshops that want to grow

From “where is my parcel?” to a tricky return: we help your customers quickly and kindly. That builds repeat purchases and good reviews, while you focus on your range and marketing.

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Specialised in e-commerce
Webshop and marketplaces in one team
Scaling up in busy periods

For webshops

Every customer question is a chance for the next order

In e-commerce, service is often the difference between a one-time buyer and a loyal customer. Customers expect fast answers, clear information and a solution when something goes wrong. At the same time, questions grow with your revenue, with peaks around promotions and holidays.

Mijnsupportdesk takes over your webshop’s complete customer service: email, phone, WhatsApp, live chat and your marketplaces. We know the typical questions of online shoppers and work with a knowledge base we build together with you.

Orders, delivery and tracking
Returns, exchanges and refunds
Product questions and advice
Complaints and damage claims
Questions about payments and invoices

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Why webshops choose us

E-commerce know-how, human service

Scalable at peak times

Black Friday, the holidays or a successful campaign: we absorb extra volume without you having to recruit.

One team for every channel

Webshop, Bol.com, Amazon and social media. The same people, the same knowledge, the same answer.

Insights that sell

Customer questions reveal where your webshop can improve. We report the signals, you improve your conversion.

How it works

Knowledge, AI assistance and a human touch

First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.

Knowledge

We build and maintain a structured knowledge base with your products, policies and procedures.

AI assistance

An internal AI assistant finds the right information and suggests a consistent answer to the agent.

Human touch

A trained agent checks it, makes it personal and stays responsible for the conversation.

Illustration of our way of working. The sample answer is fictional.

Packages and pricing

Three clear packages. Custom when you need it.

Customer service for e-commerce that grows with your brand. From professional support during office hours to full omnichannel availability seven days a week. You choose the service level; we take care of the people, knowledge, systems and day-to-day delivery.

Clear pricing. Public by default.

You can see upfront what you pay per month and per conversation. No hidden fees and no price that only appears after a sales call. Only Custom / Enterprise is individually quoted.

Essential Support

€395 per month

+ €3.65 per conversation

excl. VAT

Availability: Mon–Fri 09:00–17:30
Channels: 1 channel

Professional customer service during office hours, for e-commerce businesses that want their customer contact properly outsourced without needing extended availability yet.

A dedicated contact person at Mijnsupportdesk
A knowledge base built around your business
AI assistance for our agents
Client portal with live insight
Every digital message and reply visible in the portal
AI insights after every phone call
Reporting
Standard SLA
Customer service in Dutch, English and Spanish

14 days free
Cancel monthly

Try free for 14 days

Growth Support

Full Service Support

€1,295 per month

+ €3.65 per conversation

excl. VAT

Availability: 7 days 09:00–21:00
Channels: All standard channels

Complete omnichannel customer service, seven days a week. For e-commerce brands that hand their first-line customer service to us structurally.

Everything in Growth, plus:

Available seven days a week
All standard channels included
Priority SLA included
Advanced reporting with proactive trend analysis
Periodic process optimisation
Active maintenance of operational knowledge
Prepared for growth, promotions and peak periods

14 days free
Cancel monthly

Try free for 14 days

Custom / Enterprise

Custom pricing

A proposal based on your situation

Availability: Tailored, up to 24/7
Channels: All channels + custom

For larger or more complex service operations. Not a package, but a set-up we design together.

Multiple brands, countries or languages
Custom workflows and specific integrations
Dedicated team and specific requirements
Availability on Dutch public holidays
Custom SLA arrangements
Availability up to 24/7

Discuss a custom plan

All prices exclude VAT. One-time onboarding €1,500. Closed on Dutch public holidays. For the first 14 days you pay no package fee; conversations and onboarding are charged. View SLA, onboarding and add-ons

Webshops and brands we work with

Stockpilot
Cat Elite
Solfelt
Excluso
Fruitkist.nl

Frequently asked questions

Do you work with webshops on Shopify, WooCommerce or Lightspeed?

Your webshop platform makes little difference to our service. In the introduction we discuss which systems you use and how we connect to them best. Also read about customer service for Shopify stores.

Can you help only during busy periods?

Yes, temporary support is possible too. See temporary customer service for the options.

How do you handle complaints?

Carefully and according to your policy. We agree upfront what we may resolve ourselves, such as a replacement or a credit, and when we involve you.

Ready for premium customer service that strengthens your brand?

Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.

Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546

Book an introduction Request a quote +31 85 060 2546