Marketplace customer service

Customer questions on every marketplace under control

Selling on Bol.com, Amazon or other marketplaces? Every platform has its own rules, messaging system and expectations. We answer your customer questions on time and with care, so you can focus on growth.

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Bol.com, Amazon, Kaufland, Cdiscount and Etsy
Working in line with each platform’s rules
One team for your webshop and marketplaces

Multichannel selling

Your seller performance starts with customer service

On marketplaces your customer service is visible. Platforms measure how quickly and how well you respond, and customers share their experience in reviews. Slow or careless handling can affect your visibility and sales.

Mijnsupportdesk answers customer questions in the messaging systems of the marketplaces you sell on. We know how the major platforms work and follow their rules. Because we can also handle your webshop, email and phone, your customer gets the same answer everywhere.

Questions about delivery, returns, products and cancellations
Handled within the platforms’ messaging systems
Alignment with your logistics or fulfilment partner
Reporting on question types per platform

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Our approach

Marketplace experience with the care of an in-house team

In line with platform rules

We respect each platform’s guidelines for customer communication, helping keep your account healthy.

Timely responses

We work with fixed moments and priorities, so questions are answered within the platform’s expectations.

Overview across channels

Webshop, Bol.com and Amazon in one workflow and one knowledge base. No more separate islands.

Packages and pricing

Three clear packages. Custom when you need it.

Customer service for e-commerce that grows with your brand. From professional support during office hours to full omnichannel availability seven days a week. You choose the service level; we take care of the people, knowledge, systems and day-to-day delivery.

Clear pricing. Public by default.

You can see upfront what you pay per month and per conversation. No hidden fees and no price that only appears after a sales call. Only Custom / Enterprise is individually quoted.

Essential Support

€395 per month

+ €3.65 per conversation

excl. VAT

Availability: Mon–Fri 09:00–17:30
Channels: 1 channel

Professional customer service during office hours, for e-commerce businesses that want their customer contact properly outsourced without needing extended availability yet.

A dedicated contact person at Mijnsupportdesk
A knowledge base built around your business
AI assistance for our agents
Client portal with live insight
Every digital message and reply visible in the portal
AI insights after every phone call
Reporting
Standard SLA
Customer service in Dutch, English and Spanish

14 days free
Cancel monthly

Try free for 14 days

Growth Support

Full Service Support

€1,295 per month

+ €3.65 per conversation

excl. VAT

Availability: 7 days 09:00–21:00
Channels: All standard channels

Complete omnichannel customer service, seven days a week. For e-commerce brands that hand their first-line customer service to us structurally.

Everything in Growth, plus:

Available seven days a week
All standard channels included
Priority SLA included
Advanced reporting with proactive trend analysis
Periodic process optimisation
Active maintenance of operational knowledge
Prepared for growth, promotions and peak periods

14 days free
Cancel monthly

Try free for 14 days

Custom / Enterprise

Custom pricing

A proposal based on your situation

Availability: Tailored, up to 24/7
Channels: All channels + custom

For larger or more complex service operations. Not a package, but a set-up we design together.

Multiple brands, countries or languages
Custom workflows and specific integrations
Dedicated team and specific requirements
Availability on Dutch public holidays
Custom SLA arrangements
Availability up to 24/7

Discuss a custom plan

All prices exclude VAT. One-time onboarding €1,500. Closed on Dutch public holidays. For the first 14 days you pay no package fee; conversations and onboarding are charged. View SLA, onboarding and add-ons

Webshops and brands we work with

Stockpilot
Cat Elite
Solfelt
Excluso
Fruitkist.nl

Frequently asked questions

On which marketplaces can you answer customer questions?

Among others Bol.com, Amazon, Kaufland, Cdiscount and Etsy, and for webshops on platforms like Shopify. Selling on another platform? Let us know and we will look at the options.

Are you an official partner of these marketplaces?

No, we are not an official partner of the marketplaces. We answer customer questions on your behalf, within your seller account and in line with the platform’s rules.

How do you get access to our seller accounts?

Through the platform’s user and permission management, where available, so we only access what is needed for customer service. We discuss this at the start.

Can you include our own webshop as well?

Yes. Combining your webshop and marketplaces in one team creates overview and consistent answers.

Ready for premium customer service that strengthens your brand?

Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.

Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546

Book an introduction Request a quote +31 85 060 2546