Phone customer service outsourcing

Your customers on the line with real people

We answer the phone on behalf of your company. No voice bot, no endless phone menu: a trained agent who knows your products and helps your customer straight away.

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Always a person on the line
Trained on your products and policies
Evenings and weekends possible

Why phone matters

The phone call is the moment of truth

A customer who calls wants something sorted quickly, or is worried about something. That is exactly when they decide whether to order from you again. A friendly, knowledgeable voice makes the difference.

Mijnsupportdesk provides complete phone customer service for webshops and brands. Our agents are trained on your products, processes and tone of voice. During the call they are supported by a knowledge base and AI assistance, so they have the right answer quickly. The conversation itself is always theirs.

Inbound calls about orders, delivery, returns and complaints
Callback requests and messages logged properly
Clear agreements on what we resolve and what we hand over
Call logs and reporting on question types

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What you get

Professional phone support without building a team yourself

Trained agents

Our team learns your product range, your policies and the way you want to treat customers.

Answers from one source

A structured knowledge base ensures every agent gives the same, correct answer. Exceptions included.

Availability that fits

From Mon–Fri 09:00–17:30 to seven days a week 09:00–21:00. With Custom, availability up to 24/7 is possible.

Insight into customer questions

See why customers call, and spot recurring issues in your products, delivery or website.

Clear escalation routes

We agree in advance which questions we handle and which we pass to you, with a clear summary.

One contact person

You have a single contact at Mijnsupportdesk for alignment, reviews and new agreements.

Phone customer service

Smart technology behind the scenes. Real people on the line.

More and more customer service teams let voice bots and phone menus answer the phone. We deliberately choose people. When a customer calls your customer service, they speak to a trained agent who knows your products, thinks along and solves the problem.

Especially when a question does not fit a standard answer, or a customer is frustrated, a person makes the difference for your reputation.

Book an introduction Call us and experience it yourself

Automated voice assistant“Sorry, I did not understand. Say ‘order’ or…”

Phone menu and queue“Press 1 for orders, press 2 for…”

MijnsupportdeskAn agent who knows your brand answers and helps.

Always in the loop

See exactly what happens with your customers

For us, outsourcing does not mean letting go. Your own client portal and AI insights after every phone call keep you informed about how your customer service performs.

Client portal

Live insight into your customer service

In the client portal you see the conversations we handle for you by phone, email and your other connected channels. For every conversation you see the status and the exact response or answer time, and whether it meets the agreed service level.

AI insights for phone calls

A summary in your inbox after every call

We handle the conversation, AI summarises it. For every call you receive a summary, your customer’s sentiment and the topics discussed, so you know what customers call about without listening back and spot trends sooner.

How you stay informed

Packages and pricing

Three clear packages. Custom when you need it.

Customer service for e-commerce that grows with your brand. From professional support during office hours to full omnichannel availability seven days a week. You choose the service level; we take care of the people, knowledge, systems and day-to-day delivery.

Clear pricing. Public by default.

You can see upfront what you pay per month and per conversation. No hidden fees and no price that only appears after a sales call. Only Custom / Enterprise is individually quoted.

Essential Support

€395 per month

+ €3.65 per conversation

excl. VAT

Availability: Mon–Fri 09:00–17:30
Channels: 1 channel

Professional customer service during office hours, for e-commerce businesses that want their customer contact properly outsourced without needing extended availability yet.

A dedicated contact person at Mijnsupportdesk
A knowledge base built around your business
AI assistance for our agents
Client portal with live insight
Every digital message and reply visible in the portal
AI insights after every phone call
Reporting
Standard SLA
Customer service in Dutch, English and Spanish

14 days free
Cancel monthly

Try free for 14 days

Growth Support

Full Service Support

€1,295 per month

+ €3.65 per conversation

excl. VAT

Availability: 7 days 09:00–21:00
Channels: All standard channels

Complete omnichannel customer service, seven days a week. For e-commerce brands that hand their first-line customer service to us structurally.

Everything in Growth, plus:

Available seven days a week
All standard channels included
Priority SLA included
Advanced reporting with proactive trend analysis
Periodic process optimisation
Active maintenance of operational knowledge
Prepared for growth, promotions and peak periods

14 days free
Cancel monthly

Try free for 14 days

Custom / Enterprise

Custom pricing

A proposal based on your situation

Availability: Tailored, up to 24/7
Channels: All channels + custom

For larger or more complex service operations. Not a package, but a set-up we design together.

Multiple brands, countries or languages
Custom workflows and specific integrations
Dedicated team and specific requirements
Availability on Dutch public holidays
Custom SLA arrangements
Availability up to 24/7

Discuss a custom plan

All prices exclude VAT. One-time onboarding €1,500. Closed on Dutch public holidays. For the first 14 days you pay no package fee; conversations and onboarding are charged. View SLA, onboarding and add-ons

Webshops and brands we work with

Stockpilot
Cat Elite
Solfelt
Excluso
Fruitkist.nl

Frequently asked questions

Does a person really always answer?

Yes. Phone customer service at Mijnsupportdesk is delivered by people. We only use AI internally, to help our agents find the right information quickly.

Can you answer calls in our company’s name?

Yes. We answer on behalf of your company and follow your tone of voice. Together we agree how we greet your customers and what we can promise them.

What happens to questions you cannot resolve?

We pass them to your team through an agreed route, with a clear summary, so your customer does not have to repeat their story.

When are you available?

That depends on your package: Essential Mon–Fri 09:00–17:30, Growth Mon–Fri 09:00–21:00 and Full Service seven days a week 09:00–21:00. Availability up to 24/7 is part of Custom. See our packages and pricing.

What does outsourced phone customer service cost?

Phone support has no separate rate. You choose a package from €395 per month and pay €3.65 per conversation, excluding VAT. AI insights after every call are always included.

Ready for premium customer service that strengthens your brand?

Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.

Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546

Book an introduction Request a quote +31 85 060 2546